We are seeing full recovery of audience updates, and triggered notifications are sending.
At this time all systems are operational. We are continuing to closely monitor system behavior while AWS continues to have a declared incident.
Posted Oct 20, 2025 - 19:22 UTC
Update
We are seeing dashboard updates recover and have processed a backlog of queued events.
We are beginning recovery of audience updates.
Posted Oct 20, 2025 - 19:07 UTC
Update
We have reenabled sends of scheduled notifications. Audience updates continue to be impacted and these sends may have slightly inaccurate audiences.
Sends of triggered notifications are currently paused, as those are dependent on audience updates.
Dashboard data continues to be delayed and incomplete.
Posted Oct 20, 2025 - 17:35 UTC
Update
We are continuing to see ongoing issues with audience updates and dashboard data updates.
We are triggering notification sends approximately every 15 minutes to provide some availability during this incident. Audiences may not be completely up to date for sends.
Posted Oct 20, 2025 - 17:21 UTC
Update
We are seeing failures in audience updates due to the ongoing issue in AWS US-EAST-1. We have paused notification sends while this is ongoing.
Posted Oct 20, 2025 - 16:39 UTC
Identified
Dashboard metrics are currently delayed due to the ongoing issue in AWS US-EAST-1. We are monitoring the situation and working on mitigations.
Posted Oct 20, 2025 - 16:32 UTC
This incident affected: Dashboard and Notifications.