Resolved -
Audience updates are re-enabled. This incident has been resolved.
Jan 31, 11:39 UTC
Monitoring -
Services are coming back online. Error rates with our infrastructure provider remain elevated, but all system functionality should be functional now.
Jan 31, 11:09 UTC
Update -
Scheduled notifications are sending again, albeit to outdated lists. Audience updates, triggered notifications and dashboard updates remain down. A key infrastructure provider has declared an incident and we are impacted.
Jan 31, 10:25 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jan 31, 10:03 UTC
Investigating -
As of 1AM Pacific, all scheduled notification and triggered sends sends ceased when a key datastore went offline. We are working to bring the datastore online again now. Dashboard is also not updating. Local notifications are unaffected.
Jan 31, 10:03 UTC